FAQ's
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What services do you offer?
We offer a range of real estate and property services designed to meet different ownership and management needs, including:
- Property Management
Full-service management including tenant relations, rent collection, maintenance coordination, property inspections, lease administration, renewals, and regulatory compliance.
- Rent Collection Only
Rent collection services including invoicing, payment tracking, follow-ups, and reporting, without full property management responsibilities.
- Exclusive Right to Lease
Comprehensive leasing services provided on an exclusive basis, including marketing the property, conducting showings, tenant screening, and lease preparation.
- Concierge Services
Customized support services for property owners, including utility coordination, vendor scheduling, property readiness, and special service requests.
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How can I contact the Explore RPM Team?
You can contact the Explore RPM Team by calling 512-865-4019 or by emailing support@explorerpm.com.
Our team is available to assist you with inquiries related to property management, leasing, rent collection, and concierge services during regular business hours.
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What happens if neither the tenant nor the owner responds to a lease renewal?
If neither party provides written notice to renew or terminate the lease, the tenancy will continue according to the terms of the original lease. Under the TAR Lease, this typically results in the lease converting to a month-to-month tenancy, unless otherwise stated in the lease.
During a month-to-month tenancy:
All original lease terms remain in effect
Rent may change with proper notice, as allowed by the lease
Either party may terminate the tenancy by providing the required written notice stated in the lease
Tenants are encouraged to confirm renewal intentions in writing to avoid uncertainty and ensure continuity of housing.
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How do I submit a maintenance request?
Log in to your resident/tenant portal and go to Maintenance or Service Requests.
Fill out the form with a clear description of the issue and select the urgency level.
Submit the request and save the confirmation.
Alternative methods(In case of emergency)
• Email the property management or maintenance team at support@explorerpm.com
• Call the office directly 512-865-4019
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What happens if my rent is paid late?
If rent is not received by the due date, the following RPM Late Fee Policy (Effective January 1, 2026) will apply:
Rent is due on the 1st of each month, as stated in your lease.
A grace period is provided through the 3rd.
An initial late fee of $75 will be applied on the 4th.
An additional late fee of $35 per day will be applied beginning on the 5th and will continue until all rent and late fees are paid in full.
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Can I renew my lease if my co-tenant chooses not to?
The Texas Association of Realtors® (TAR) Residential Lease is a joint and several lease, meaning all tenants who signed the lease are equally responsible for its terms. Decisions related to renewing, extending, or ending the lease generally apply to all tenants together.
If one co-tenant chooses not to renew, the lease cannot be renewed by only one tenant unless the landlord or property management approves the change. In that situation, the remaining tenant would be required to reapply and qualify on their own, meeting all current rental criteria (including income, credit, and screening requirements). Approval is not automatic and is subject to landlord consent.
Example:
If two roommates are on the lease and one elects not to renew, the remaining tenant may only continue occupancy if management approves a new lease or extension in their name alone and the tenant qualifies independently. Otherwise, the lease will not renew.
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What happens if neither the tenant nor the owner responds to a lease renewal?
If neither party provides written notice to renew or terminate the lease, the tenancy will continue according to the terms of the original lease. Under the TAR Lease, this typically results in the lease converting to a month-to-month tenancy, unless otherwise stated in the lease.
During a month-to-month tenancy:
• All original lease terms remain in effect
• Rent may change with proper notice, as allowed by the lease
• Either party may terminate the tenancy by providing the required written notice stated in the lease
Tenants are encouraged to confirm renewal intentions in writing to avoid uncertainty and ensure continuity of housing.
Note: A premium will be added to the monthly rental amount for all Month to Month leases to cover additional administration costs incurred for monitoring the lease monthly
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Have more questions?
Reach out to the Explore RPM Team by phone at 512-865-4019 or email support@explorerpm.com for assistance. You may also contact us through our website at https://www.explorerpm.com/contact.





